Technical Writer III

Employment Type: Full-time Location Type: Remote

Position Overview

CrowdStrike is a global leader in cybersecurity, dedicated to protecting organizations with its advanced AI-native platform. We process trillions of events daily, supporting customers across all industries. We foster a culture of flexibility, autonomy, and innovation, seeking passionate individuals committed to our customers, community, and each other.

About the Role

As a Technical Writer III, you will create customer-focused product documentation to help users maximize their use of CrowdStrike's solutions. You will collaborate closely with writers, product managers, engineers, and UX designers to gain a deep understanding of complex products and user needs.

What You'll Do

• Produce high-quality product documentation, release notes, API documentation, and more.
• Develop in-depth product knowledge through research, collaboration with Subject Matter Experts (SMEs), and hands-on product use.
• Adhere to CrowdStrike's modern, conversational voice and tone, as well as writing team standards and best practices.
• Integrate into the software development process by partnering with other technical writers, UX designers, product managers, and engineers.
• Participate in collaborative content reviews and implement feedback to ensure best-in-class documentation.
• Tailor documentation for specific audiences and advocate for the customer.
• Independently manage your projects.

What You'll Need

• Experience with DITA/XML and structured authoring.
• Demonstrated understanding of topic-based authoring and reusable information architecture.
• Ability to thrive in a fast-paced, evolving environment with tight deadlines and high expectations.
• Excellent writing skills, including thoughtful information hierarchy, strong sentence structure, and a conversational yet professional voice.
• A user-centric focus on customer needs.
• Strong organizational skills, attention to detail, and an appreciation for process.
• A portfolio of writing samples demonstrating the ability to simplify complex technical subjects.

Bonus Points

• Experience with an XML authoring tool, preferably Oxygen XML Editor.
• Familiarity with a docs-as-code model or experience using Git for documentation source control.
• Knowledge of and experience in cybersecurity.
• Experience with Component Content Management Systems (CCMS).

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Opportunities to build connections through Employee Networks, geographic neighborhood groups, and volunteer activities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.

Company Information

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

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