Technical Writer at Decagon

San Francisco, California, United States

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$180,000 – $240,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, Customer ExperienceIndustries

Requirements

Exceptional written and verbal communication — clarity is your craft
Experience writing technical documentation for APIs, SDKs, or developer platforms
Comfortable with technical workflows (Markdown, Git, GitHub)
Able to partner with engineers and understand code when needed (Python, TypeScript a plus)
Strong editorial judgment — adaptable tone and structure based on audience
Track record of documentation that drives adoption and reduces confusion

Responsibilities

Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)
Translate complex technical concepts into clear, accurate, and approachable content
Ship docs in step with product releases, partnering closely with Product and Engineering
Design and evolve the documentation experience — structure, navigation, and discoverability
Establish content standards and proactively identify gaps to improve overall clarity and usability

Skills

Technical Writing

Documentation

API Documentation

Developer Experience

Product Documentation

Markdown

Guide Writing

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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