Documentation Contractor, Support
Blackbird LabsSalary not specified
Full Time
Junior (1 to 2 years)
$180,000 – $240,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Technology, Customer ExperienceIndustries
Requirements
- Exceptional written and verbal communication — clarity is your craft
- Experience writing technical documentation for APIs, SDKs, or developer platforms
- Comfortable with technical workflows (Markdown, Git, GitHub)
- Able to partner with engineers and understand code when needed (Python, TypeScript a plus)
- Strong editorial judgment — adaptable tone and structure based on audience
- Track record of documentation that drives adoption and reduces confusion
Responsibilities
- Own and maintain high-quality documentation across key personas (developers, no-code builders, and CX leaders)
- Translate complex technical concepts into clear, accurate, and approachable content
- Ship docs in step with product releases, partnering closely with Product and Engineering
- Design and evolve the documentation experience — structure, navigation, and discoverability
- Establish content standards and proactively identify gaps to improve overall clarity and usability
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Technical Writer position?
The salary range is $180K - $240K.
Is this role remote or onsite?
This is an onsite position. Decagon is an in-office company and the team works mostly in person.
What skills are required for this Technical Writer role?
Required skills include exceptional written and verbal communication, experience writing technical documentation for APIs, SDKs, or developer platforms, comfort with technical workflows like Markdown, Git, and GitHub, and ability to partner with engineers and understand code (Python, TypeScript a plus).
What is the company culture like at Decagon?
Decagon is an in-office company driven by a shared commitment to excellence and velocity, with values including customers are everything, relentless momentum, winner’s mindset, and stronger together. The team is small, high-ownership, moves fast, ships often, and treats documentation as a core product surface.
What makes a strong candidate for this Technical Writer role?
A strong candidate has exceptional communication skills, experience with technical documentation for developer platforms, familiarity with tools like Markdown, Git, and GitHub, and the ability to collaborate with engineers while understanding code.
Decagon
Generative AI solutions for customer support
About Decagon
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.
San Francisco, CaliforniaHeadquarters
2023Year Founded
$97.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Meal Benefits
Risks
Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.
Over-reliance on key clients like Bilt and Vanta poses a potential business risk.
Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.
Differentiation
Decagon.ai offers AI solutions that enhance customer support and operational efficiency.
Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.
Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.
Upsides
Increased demand for AI-driven customer support solutions enhances Decagon's market potential.
Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.
Shift towards subscription-based AI services aligns with Decagon's scalable business model.
Related Jobs
RemoteRemoteDeveloper Advocate
ElevenLabsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteContent Strategist (Contract)
MetaLabSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteSenior Technical Writer
CohereSalary not specified
RemoteSenior Manager, Knowledge Management
AngiSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSenior UX Content Writer
EventbriteSalary not specified
- Full Time
- Senior (5 to 8 years)
RemotePrincipal Technical Content Developer
SonicWallSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)