Cloud Documentation Specialist

Position Summary

Effectual Cloud Documentation Specialists are members of the Public Sector Program Management team responsible for ensuring that customer-facing projects are delivered with exceptional customer satisfaction and technical excellence. Effectual Cloud Documentation Specialists are "Brand Ambassadors" and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.

A Glimpse into the Daily Routine of a Cloud Documentation Specialist

The Senior Technical Writer will gather, create, and maintain technical documentation. Translate complex technical information into clear and comprehensive content that can be easily understood by the target audience. Support subject matter experts, participate in reviews, and engage in cross-functional collaboration to modernize and maintain a cloud platform and migrate varied and multiple applications and workloads. Their work combines independent tasks, research, collaboration, and documentation refinement to create valuable resources for users leveraging cloud technologies.

Essential Duties and Responsibilities

• Develop and maintain comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents.
• Collaborate closely with subject matter experts, cloud architects, engineers, managers, security specialists, application developers, and other stakeholders to understand complex cloud concepts and translate them into clear and concise documentation.
• Research and stay updated on the latest cloud technologies, trends, and best practices to ensure accurate and relevant documentation.
• Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, adhering to the organization's style and branding guidelines.
• Organize and structure complex information effectively, considering the needs of different target audiences, such as developers, system administrators, and end-users.
• Create and maintain code samples, command-line instructions, and configuration examples to assist developers in integrating with cloud services.
• Collaborate with cross-functional teams, including but not limited to management, engineering, security, application development, innovation, and support, to gather information and ensure documentation aligns with product features and updates.
• Conduct regular reviews of existing documentation to identify areas for improvement, update outdated information, and address user feedback.
• Continuously improve documentation processes, tools, and templates to enhance efficiency and quality.
• Assist in the development of training materials, video tutorials, and knowledge base articles to support self-service customer education.
• Stay up to date with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices.

Qualifications

• Minimum Education: Bachelor's degree in a related field.
• Certifications: At least AWS Cloud Practitioner.
• Substitution: 6 years of on-the-job experience OR at least (1) Professional Level Certification in lieu of Bachelor's Degree.
• Minimum Years of Experience: Must have a minimum of 4 years of on-the-job experience OR at least (1) Professional Level Certification.
• Citizenship: Must be a US Citizen.
• Background Check: Must be able to pass a federal background and drug test.
• Skills:
  • Strong knowledge of leading cloud/security practices.
  • Superior attention to detail.
  • Proven experience as a technical writer, specifically in the cloud domain, with a focus on public cloud platforms (e.g., AWS, Azure, Google Cloud).
  • In-depth understanding of cloud concepts, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).
  • Familiarity with cloud-based technologies, services, and tools, such as virtual machines, storage, networking, containers, serverless computing, and microservices architecture.
  • Strong knowledge of cloud technologies.