Technical Writer at Global Payments

Sydney, New South Wales, Australia

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Education Technology, PaymentsIndustries

Ability to collaborate closely with product managers, engineers, marketing, and the Knowledge Management Specialist
Skills in creating and maintaining high-quality, user-centric documentation across multiple formats (release notes, online help, training guides, API documentation, in-platform guidance)
Capability to gather customer feedback and monitor usage metrics to prioritize documentation efforts
Understanding of content standards and guidelines for consistency and usability

Work with product managers, marketing, and engineers to produce and maintain world-class documentation, including release notes, online help, training guides, API developer guides, and in-platform documentation (tooltips, welcome onboarding instructions, etc.)
Build and maintain client aids beyond traditional documentation, e.g., videos
Work closely with the Knowledge Management Specialist to manage and maintain content standards and guidelines to assist other teams in contributing to product documentation
Contribute to the product documentation strategy in conjunction with the Knowledge Management Specialist
Gather customer feedback on documentation to improve usability
Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future documentation investments
Contribute to product launches, feature releases, and product positioning to drive engagement from the core customer base
Other duties as reasonably required