Technical Writer at Global Payments

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Education Technology, PaymentsIndustries

Requirements

Ability to collaborate closely with product managers, engineers, marketing, and the Knowledge Management Specialist
Skills in creating and maintaining high-quality, user-centric documentation across multiple formats (release notes, online help, training guides, API documentation, in-platform guidance)
Capability to gather customer feedback and monitor usage metrics to prioritize documentation efforts
Understanding of content standards and guidelines for consistency and usability

Responsibilities

Work with product managers, marketing, and engineers to produce and maintain world-class documentation, including release notes, online help, training guides, API developer guides, and in-platform documentation (tooltips, welcome onboarding instructions, etc.)
Build and maintain client aids beyond traditional documentation, e.g., videos
Work closely with the Knowledge Management Specialist to manage and maintain content standards and guidelines to assist other teams in contributing to product documentation
Contribute to the product documentation strategy in conjunction with the Knowledge Management Specialist
Gather customer feedback on documentation to improve usability
Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future documentation investments
Contribute to product launches, feature releases, and product positioning to drive engagement from the core customer base
Other duties as reasonably required

Skills

Key technologies and capabilities for this role

Technical WritingDocumentationCloud PlatformsEducation TechnologyPayments Technology

Questions & Answers

Common questions about this position

What is the salary range for this Technical Writer position?

The salary range for this position is AUD 110,00.

Is this Technical Writer role remote or office-based?

This information is not specified in the job description.

What skills are required for the Technical Writer role?

The role requires skills in creating high-quality, user-centric documentation across formats like release notes, online help, training guides, API documentation, and in-platform guidance, along with collaboration with product managers, engineers, marketing, and the Knowledge Management Specialist.

What is the company culture like at Global Payments?

The company is driven by values of Passion, Care, Accountability, Excellence, and Ingenuity, with a commitment to Diversity, Equity, and Inclusion through programs focused on Reconciliation and Gender Equity.

What makes a strong candidate for this Technical Writer position?

Strong candidates will have experience creating user-centric documentation in various formats, collaborating with cross-functional teams, contributing to documentation strategy, and using customer feedback and metrics to prioritize efforts.