Technical Writer at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

Proven experience (3–5 years) as a technical writer, ideally in a technology, SaaS, or engineering environment
Experience working in documentation tools (e.g., Confluence, Markdown, MS Word, and other authoring platforms)
Experience working with tools commonly used for creating professional diagrams (Visio, Lucid Chart)
Exceptional written and verbal communication skills, with strong grammar and editing proficiency
Ability to understand complex technical concepts and convey them in user-friendly documentation
Strong organizational skills, detail orientation, and ability to manage multiple priorities
Strong working knowledge of how to decode flowcharts and diagrams

Responsibilities

Develop, write, and maintain technical documentation, including user guides, standard operating procedures, knowledge base articles, and training materials
Translate complex technical concepts into clear, accessible language tailored for both technical and non-technical audiences
Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy of all documentation
Establish and maintain documentation standards, templates, and style guides to ensure consistency across all outputs
Manage multiple documentation projects simultaneously, meeting deadlines and maintaining high quality
Continuously update documentation based on product changes, customer feedback, and evolving business needs
Leverage tools and platforms for content management, version control, and publishing
Support the creation of visual aids such as diagrams, flowcharts, and screenshots to improve comprehension
Creation of visual process workflow diagrams to improve clarity
Other job duties as assigned

Skills

Key technologies and capabilities for this role

Technical WritingDocumentationUser GuidesKnowledge Base ArticlesStyle GuidesProject Management

Questions & Answers

Common questions about this position

What experience is required for the Technical Writer position?

Proven experience of 3–5 years as a technical writer, ideally in a technology, SaaS, or engineering environment is required.

What tools should I be experienced with for this role?

Experience with documentation tools like Confluence, Markdown, MS Word, and other authoring platforms, as well as diagram tools like Visio and Lucid Chart is needed.

What key skills are essential for this Technical Writer job?

Exceptional written and verbal communication skills, strong grammar and editing proficiency, ability to simplify complex technical concepts, and strong organizational skills with attention to detail are essential.

What is the company culture like at AHEAD?

AHEAD prioritizes a culture of belonging where all perspectives and voices are represented, valued, respected, and heard, empowering everyone to speak up and drive change; they are an equal opportunity employer embracing diverse candidates.

What makes a strong candidate for this Technical Writer role?

A strong candidate has 3–5 years of technical writing experience in tech/SaaS, proficiency in tools like Confluence and Visio, exceptional communication skills, and the ability to collaborate with engineers and product teams while managing multiple projects.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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