Technical Writer at Upshop

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, SaaSIndustries

Requirements

2–5 years of experience as a technical writer, documentation writer or in a related documentation role
Bachelor’s degree in English, Communications, Technical Writing, or a related field — or equivalent professional experience (a technical background is a plus)
Ability to translate complex topics into understandable, digestible pieces
Strong writing and editing skills with a focus on clarity and usability
Well organized, with analytical skills and the ability to troubleshoot and problem-solve
Excellent listening and communication skills
Experience with common authoring tools (e.g., Stoplight, ReleaseNotes.io, TechSmith)
Ability to work independently and collaborate effectively with cross-functional teams
Comfortable in learning technical concepts quickly and explaining them to varied audiences
Preferred Qualifications
Experience with retail, warehousing, and/or grocery technology solutions
Familiarity with collaboration and documentation tools such as Jira, Confluence, Helpjuice, and Zendesk
Understanding of SaaS solution concepts

Responsibilities

Create, edit, and maintain customer-facing documentation, including knowledge base articles, release notes, and API documentation
Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate
Manage multiple documentation projects simultaneously, meeting deliverables
Maintain and update existing documentation to keep it accurate, organized and consistent across all documents

Skills

Technical Writing

API Documentation

Release Notes

Knowledge Base Articles

Content Editing

Documentation Management

Project Management

Upshop

Software platform for fresh food operations

About Upshop

Upshop provides a software platform that helps grocery stores and supermarkets improve their fresh food operations. The platform includes tools for smarter ordering, inventory management, and demand forecasting, allowing retailers to streamline their processes and reduce waste. By using Upshop, stores can ensure that fresh products like produce, dairy, meat, and bakery items are always available, which enhances customer satisfaction and boosts sales. Unlike many competitors, Upshop focuses specifically on the fresh food segment and operates on a subscription-based model, charging retailers based on their size and the services they use. The goal of Upshop is to help retailers increase their profitability by optimizing their fresh food sections.

Tampa, FloridaHeadquarters

1989Year Founded

$1.8MTotal Funding

SERIES_DCompany Stage

Food & Agriculture, Enterprise SoftwareIndustries

51-200Employees

Benefits

Hybrid Work Options

Competitive Salary

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Risks

Integration challenges from the Invafresh merger may disrupt service continuity.

AI reliance risks inaccurate demand predictions, leading to overstock or stockouts.

Global expansion may expose Upshop to diverse regulatory and operational challenges.

Differentiation

Upshop's SaaS platform optimizes fresh food operations for large retail chains.

The merger with Invafresh creates a global retail enterprise platform for food complexities.

Upshop's AI-driven analytics enhance inventory management and reduce waste in fresh food.

Upsides

The merger expands Upshop's reach to over 50,000 stores in 35 countries.

AI technology improves inventory accuracy and reduces waste for retailers.

The WIC Smart Substitution Workflow enhances eCommerce for WIC-eligible families.

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