Technical Writer at Procore Technologies

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Construction TechIndustries

Requirements

Bachelor’s degree or equivalent experience in English, Technical Communication, or other writing capacity (in English)
2+ years experience working as a Technical Writer or similar job role
Ability to analyze and synthesize complex content
Excellent writing and proofreading skills, including Plain English
Experience with a content management system (CMS) and familiarity with XML or markup language
Strong technical aptitude with an ability to quickly learn new concepts and tools
Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
Track record of effective collaboration with various stakeholders in a fast-paced work environment

Responsibilities

Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content
Test both the product and its documentation for accuracy and consistency
Develop relationships with Product Managers and stakeholders for assigned tools
Work on inbound content request tickets via Jira Service Desk
Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
Maintain regular communication and synchronization with the Manager of Documentation
Collaborate closely with internal and external stakeholders to address and resolve specific issues
Author, edit, and/or review Procore product documentation content and backlog requests
Monitor and fulfill content requests via Jira Service Desk Tickets
Develop new content based on planned product releases
Research and translate technical information into knowledge articles and/or web-based content for both nontechnical and technical users
Plan, develop, create, write and edit operational, instructional, maintenance and/or test product content
Produce content for embedded user assistance as well as engineering processes and specifications
Recommend formats responsive to technical and customer requirements and produce content that conform to the company documentation and quality assurance standards

Skills

Technical Writing

Product Documentation

Jira Service Desk

Content Management System

User Guides

Tutorials

FAQs

Diagrams

In-Product Help

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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