Technical Support Specialist with German at Planet

Porto, Porto, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Retail, PaymentsIndustries

Requirements

Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred)
Experience in the hotel industry or solid knowledge of the hospitality sector
Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions
Experience with protel hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in the hospitality industry
Eloquent and confident communication skills, with the ability to maintain a friendly and professional tone even in stressful situations
Strong customer orientation and a commitment to delivering first-class service and tailored solutions
Fluent German and English skills (spoken and written)

Responsibilities

Technical support and consulting for customers and business partners via phone, email, or the ticketing system
Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines
Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes
Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively
Enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service
Active collaboration within the team and close coordination with other departments to continuously improve the software and services
Taking on shift and weekend duties to ensure reliable customer support

Skills

Key technologies and capabilities for this role

GermanTechnical SupportCustomer ConsultingTicketing SystemUser TrainingSoftware InstallationKnowledge DatabaseDocumentation

Questions & Answers

Common questions about this position

What languages are required for this role?

Fluent German and English skills (spoken and written) are required to communicate professionally with national and international customers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What qualifications and skills are needed for this position?

Candidates need training or a degree in hospitality, tourism, IT or related field (preferred), experience or knowledge in the hotel industry, strong computer skills with interest in IT and hotel software, experience with protel or other PMS/booking/POS systems (advantage), eloquent communication skills, customer orientation, and fluent German and English.

What is the company culture like at Planet?

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business needs; it emphasizes active collaboration within the team and close coordination with other departments.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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