Technical Support Specialist, Weekday

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Web Development, BiotechnologyIndustries

Requirements

Candidates must have at least one year of experience in a technical support role and possess high-touch customer support experience in SaaS or technical services via email, phone, and live chat. Proficiency in HTML, CSS, DNS, JavaScript, or familiarity with Webflow knowledge is required, along with strong analytical and critical thinking skills. The role also requires the ability to quickly self-learn and adapt to evolving product features and digital tools, and must be based in the Pacific time zone.

Responsibilities

The Technical Support Specialist will deliver exceptional customer experiences to Webflow users, assist customers in support queues, chat, and phone using tools like Zendesk, Zoom, and Jira. They will document and report bugs, resolve issues, and collaborate with the team to ensure customer satisfaction. Additionally, they will advocate for customer needs and work with their team and manager to identify opportunities for product and service enhancements.

Skills

Technical Support

Troubleshooting

Customer Service

Webflow Platform

Communication

Problem-Solving

Webflow

Visual web design and development platform

About Webflow

Webflow provides a platform for designing, building, and launching responsive websites without the need for coding. Users can create websites visually, making it accessible to those without technical skills. The platform caters to a wide range of clients, including freelancers, small businesses, and large enterprises, and is particularly favored by designers and marketers. Webflow operates on a subscription-based model, offering various pricing plans that accommodate different needs, from personal websites to advanced e-commerce solutions. Additionally, it provides hosting services and a marketplace for templates and design assets. Unlike traditional web development tools, Webflow's user-friendly interface and comprehensive features set it apart, aiming to simplify web design for everyone.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$325.8MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees