Technical Support Specialist - Spanish

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Description: Motive empowers operational teams with tools to enhance safety, productivity, and profitability. As a Technical Support Specialist, you'll be the primary point of contact for customer inquiries, contributing to the development and scaling of Motive’s support function. You will provide bilingual support in both Spanish and English.

Requirements

• Bilingual: Fluent in Spanish and English (US) – both spoken and written.
• Communication Skills: Excellent verbal and written communication skills in both Spanish and English.
• Analytical Skills: Strong analytical skills to identify and address customer issues.
• Empathy: Natural instinct to empathize with users.
• Comfortable with Rotational Shifts: Willingness to work rotating shifts.

Responsibilities

• Provide Bilingual Support: Answer inbound inquiries via email, chat, and voice support during Pacific Standard Time business hours in both Spanish and English.
• Customer Service Analysis: Collect customer support requests and bugs, and relay findings to product and engineering teams.
• System Evaluation: Evaluate existing tools and collaborate with engineering to develop scalable solutions.

Company Information

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more.

Application Instructions

• Please review the Candidate Privacy Notice here: [Candidate Privacy Notice Link]
• Please review the UK Candidate Privacy Notice here: [UK Candidate Privacy Notice Link]
• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
• It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Diversity and Inclusion

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

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