Technical Support Engineer
Kustomer- Full Time
- Entry Level & New Grad
Candidates must be bilingual, fluent in both Spanish and English (US), with strong written communication skills in both languages, and possess natural instincts to empathize with users. They should also demonstrate excellent verbal and written communication skills, and be comfortable with rotational shifts. Furthermore, applicants must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations, and Motive requires employees to be authorized to receive access to Motive products and technology.
As a Technical Support Specialist, the individual will serve as the main point of contact for issues and questions about Motive, providing world-class assistance via calls, emails, and live chat during Pacific Standard Time business hours. They will also collect customer support requests and bugs, relay findings to the product and engineering teams, and evaluate existing tools to develop scalable solutions. Additionally, the specialist will work with the team to define and scale the Technical Support function.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.