Motive

Technical Support Specialist - Spanish

Pakistan

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Construction, Fleet Management, AI and SoftwareIndustries

Requirements

Candidates must be bilingual, fluent in both Spanish and English (US), with strong written communication skills in both languages, and possess natural instincts to empathize with users. They should also demonstrate excellent verbal and written communication skills, and be comfortable with rotational shifts. Furthermore, applicants must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations, and Motive requires employees to be authorized to receive access to Motive products and technology.

Responsibilities

As a Technical Support Specialist, the individual will serve as the main point of contact for issues and questions about Motive, providing world-class assistance via calls, emails, and live chat during Pacific Standard Time business hours. They will also collect customer support requests and bugs, relay findings to the product and engineering teams, and evaluate existing tools to develop scalable solutions. Additionally, the specialist will work with the team to define and scale the Technical Support function.

Skills

Bilingual support
Spanish
English
Customer service
Communication
Analytical skills
Empathy
System evaluation
Troubleshooting

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Key Metrics

Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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