Technical Support Specialist at RxSense

Princeton, New Jersey, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, SaaS, TechnologyIndustries

Requirements

Highly motivated with a strong passion for technology, proactive attitude, and exceptional problem-solving skills
Driven, customer-oriented, and eager to learn
Aware of and comply with all aspects of the RxSense Information Security Program and policies; understand the importance of maintaining Information Security
Ability to communicate effectively
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism)
Adapt easily to rapid changes in requests, processes, and procedures
Ability to multitask in a fast-paced environment
Attention to detail
Asset management experience
Excellent organizational skills
Resolves problems promptly, accurately, and in such a way as to prevent future occurrence
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing
Hybrid workplace – required to come into the office 3 days a week

Responsibilities

Provide prompt first-level, high-quality technical support to end-users remotely or in person
Evaluate and prioritize incoming help desk tickets for assistance
Escalate complex issues to higher-level support as necessary
Order, configure, ship, migrate, and support Windows/macOS operating systems, hardware such as desktops, laptops, printers, scanners, and mobile devices
Troubleshoot A/V technical issues: Diagnose and resolve problems with audio-visual equipment, including televisions, microphones, video conferencing systems, and digital video wall displays, ensuring minimal disruption to office operations
Support employees with A/V needs: Assist office staff with setting up and using A/V equipment for meetings and presentations, providing guidance and hands-on support to ensure a smooth and effective use of technology
Physically assist various office and equipment moves if needed
Continue to enforce Information Security policies and IT procedures; report any suspected policy violations
Always protect all information in any form; assist with end-user awareness and training
Perform hardware repairs, software upgrades, and warranty exchange
Maintain an accurate hardware and software inventory
Assist with user account management, including password and MFA resets
Document and maintain proven solutions, procedures, and end-user guides
Document all support interactions and solutions in the help desk ticketing system
Research and recommend innovative and automated approaches for system administration tasks
Develop relationships within the team and across departments to encourage cooperation and communication
Develop strengths through training, coaching, project assignments, or other means as appropriate
Participate in ongoing training to stay current with technology trends and updates
Recover assets upon employment separations and validate returned items as expected
Identify any missing process or documentation and be able to close that gap

Skills

Key technologies and capabilities for this role

WindowsmacOSHardware SupportTroubleshootingHelp DeskA/V EquipmentVideo ConferencingPrintersScannersMobile DevicesTicket Prioritization

Questions & Answers

Common questions about this position

What does the Technical Support Specialist role involve?

The role involves providing first-level technical support, troubleshooting hardware and software issues, managing A/V equipment, assisting with office moves, enforcing information security policies, and documenting support interactions.

Is this position remote or on-site?

The position supports end-users remotely or in person, includes physical office assistance and A/V troubleshooting, indicating it is likely on-site.

What skills are required for this Technical Support Specialist position?

Key skills include strong problem-solving, passion for technology, customer orientation, experience with Windows/macOS, hardware support for desktops/laptops/printers/mobile devices, A/V troubleshooting, and knowledge of information security.

What is the company culture like at RxSense?

The culture emphasizes a dynamic help desk team, proactive attitudes, eagerness to learn, developing relationships across teams for cooperation, and strengths through training and coaching.

What makes a strong candidate for this role?

A strong candidate is highly motivated with a passion for technology, proactive problem-solving skills, customer-oriented mindset, and eagerness to learn while complying with information security policies.

RxSense

Pharmacy benefits management technology solutions

About RxSense

RxSense provides technology solutions for the pharmacy benefits management (PBM) industry, focusing on simplifying and optimizing the management of pharmacy benefits and claims. Its main product is an enterprise platform that integrates real-time business intelligence and analytics, allowing PBMs to gain actionable insights and make informed decisions to improve their operations. This platform is modular, enabling clients to customize their use and enhance care delivery. RxSense differentiates itself from competitors by offering APIs that ensure interoperability between different systems, complying with industry standards. The company's goal is to transform the PBM industry by providing tools that enhance efficiency and empower clients with timely data and insights.

Boston, MassachusettsHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Risks

Increased competition in the PBM space may pressure RxSense to innovate rapidly.

Partnership with Walgreens may expose RxSense to regulatory challenges.

Investment from Parthenon Capital could lead to strategic shifts causing internal disruptions.

Differentiation

RxSense offers a modular platform with real-time analytics for PBMs.

The company provides APIs compliant with FHIR and NCPDP standards for interoperability.

RxSense's platform delivers actionable insights for data-driven decision-making in pharmacy benefits.

Upsides

Partnership with Walgreens enhances consumer access to prescription discounts nationwide.

Growing demand for cloud-based healthcare solutions aligns with RxSense's offerings.

Collaboration with Scipher Medicine integrates precision medicine into pharmacy benefits management.

Land your dream remote job 3x faster with AI

Try Jobo Free