Technical Support Specialist at Vonage

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Excellent communications skills, written and verbal
Very good English, written and verbal
A positive outlook with the ability to be flexible and adaptable
Good interpersonal skills and the ability to deal with users at all levels
Able to operate to time-sensitive deadlines
Management of multiple channels of activity
Able to apply good judgement to diagnose the level of customer need
A positive, confident and client-centric approach to work
Experience within 1st line support (preferable Telecoms)
Good working knowledge of Browsers, Microsoft Word and Excel
Proven experience in troubleshooting and fault finding on networks (plus)
Located in Wroclaw with the right mindset and personality (considered without previous support experience)

Responsibilities

Logging, prioritization and escalation of support issues and requests
Develop and maintain good working relationships with clients to promote a high level of customer service
Resolution of 1st line support issues and requests via telephone and remote support
Analysis of Network trace information
Manage individual workstreams using Salesforce (CRM)
Shift model of work

Skills

Salesforce

Microsoft Excel

Microsoft Word

Browsers

Network Troubleshooting

Telecoms Support

Customer Service

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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