Customer Support Engineer
VercelFull Time
Junior (1 to 2 years)
Candidates should possess native or bilingual spoken and written English skills, strong analytical skills, and a natural instinct to empathize with users. They must be comfortable with rotational shifts and authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive, providing world-class assistance via calls, emails, and live chat during Pacific Standard Time business hours. You will also collect customer support requests and bugs, relay findings to the product and engineering teams, and evaluate existing tools to develop scalable support functions.
Enhances broadband services for providers
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.