Tier 1 Service Desk Specialist
MakparSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Industrial Gases, EnergyIndustries
Requirements
- Can-do attitude and strive to leave every customer with a positive experience
- Strong communicator with great listening skills and a friendly telephone manner
- Solution-focused, caring about resolving issues efficiently and effectively
- Enjoy working collaboratively and thrive in a team environment
- Organised, detail-oriented, and able to manage multiple tasks
Responsibilities
- Handle inbound customer queries via phone, email, and other channels
- Diagnose and troubleshoot technical problems with confidence and accuracy
- Proactively provide updates and resolutions through outbound communication
- Maintain and update technical records to ensure accurate documentation
- Liaise with internal teams to escalate and resolve complex issues
Skills
Customer Support
Technical Troubleshooting
Phone Communication
Email Support
Documentation
Team Collaboration
Air Products
Air Products sells gases and natural gas technology.
About Air Products
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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