Technical Support Engineer
AlphaSense- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, and have at least 2 years of experience in technical support roles. Strong troubleshooting skills and a solid understanding of IT systems are essential, along with excellent communication and customer service abilities.
The Technical Support Specialist will provide technical assistance to clients, resolving hardware and software issues, and responding to inquiries via phone, email, and chat. They will also document technical problems and solutions, escalate complex issues to senior support staff, and contribute to the development of knowledge base articles and training materials.
Growth management platform for digital marketers
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.