Ditto

Technical Support Manager

Atlanta, Georgia, United States

Ditto Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Edge Computing, Support Services, BiotechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Mathematics, or a related field, and a minimum of five years of experience managing a Support team within an infrastructure software company, with experience managing Technical Support Engineers in multiple geographies. Strong understanding of SaaS platforms and Cloud Infrastructure such as AWS, GCP, and Azure is required, along with familiarity with CRM and customer support software like Zendesk. Exceptional communication, interpersonal, and decision-making skills are also necessary, as is the ability to analyze data and create strategies based on findings.

Responsibilities

As the Technical Support Manager, you will directly manage daily operations of the global Support team, ensuring optimal performance and customer satisfaction, and will deliver customer service policies, standards, and procedures to foster exceptional service experiences. You will maintain round-the-clock coverage schedule to achieve excellence in SLA attainment, collaborate internally with Sales, Product Management, and Engineering to expedite issue resolution and capture customer feedback, and drive continual improvement in our customer support platform and processes. Furthermore, you will track and report on customer behavior, satisfaction levels, and team performance.

Skills

Customer Service
Support Operations
Team Management
Workflow Optimization
Stakeholder Collaboration
Issue Resolution
Customer Feedback Analysis

Ditto

Simplifies multi-platform app development and synchronization

About Ditto

Ditto.live simplifies the development of native applications for various platforms, including iOS, macOS, Android, and web. Its main product, the Edge Sync Platform, addresses the challenge of data synchronization by allowing developers to manage data that is distributed across multiple devices and cloud infrastructures. This platform enables developers to write their code once and deploy it across different platforms, which saves time and reduces effort in the app development process. Unlike many competitors, Ditto focuses on providing a seamless experience for developers by offering features like peer-to-peer authentication and offline syncing. The company's goal is to enhance the efficiency of app development and improve user experiences by enabling the creation of interconnected applications.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$52.5MTotal Funding
SERIES_ACompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Retirement Plan
Stock Options

Risks

Emerging startups may dilute Ditto's market share with similar solutions.
Rapid app framework evolution could outpace Ditto's integration capabilities.
Economic downturns may challenge Ditto's subscription-based revenue model.

Differentiation

Ditto offers real-time data sync without internet, unlike many competitors.
Their Edge Sync Platform supports both iOS and Android, reducing development time.
Ditto's peer-to-peer authentication enhances data privacy and security.

Upsides

Growing demand for edge computing boosts Ditto's market potential.
Offline-first app development trend aligns with Ditto's core capabilities.
5G expansion enhances Ditto's real-time data synchronization benefits.

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