Technical Support Representative at CVS Health

Smithfield, Rhode Island, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

6 months of technical and/or call center experience
High School Diploma or GED, or 2 years equivalent experience
Ability to work full-time, 5 days a week, including one weekend shift a week
Quiet, private work area with a closed door for work-from-home option
Arrangements for dependent and child-care as if onsite
Secure internet connection with a speed of 150 mbps for work-from-home
Ability to come into the call center within one hour if internet or power is interrupted

Responsibilities

Document problems, complete problem tickets, and request information in the support tools
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
Effectively manage call workload
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
Collaborate well in a team environment
Work through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding Hardware, Pharmacy, Point of Sale systems, Minute Clinic, and Photo
Use detailed knowledge of problem escalation and follow-up processes to ensure timely resolution
Use related online knowledge articles for troubleshooting and supervise incidents in a case tracking system
Take live troubleshooting calls daily and deliver outstanding customer service with dedication to 1st call resolution and customer happiness

Skills

Technical Support

Troubleshooting

Hardware

Pharmacy Systems

Point of Sale

Customer Service

Incident Management

Case Tracking

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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