Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
Candidates should possess a basic understanding of technology or demonstrate a strong desire to learn, be capable of analyzing data to identify trends or issues, and have previous customer handling experience as an asset. They should also possess excellent written and oral English skills, be computer literate with experience in Ms Excel considered advantageous, and familiarity with Kibana will be considered advantageous.
Responsibilities
The Technical Support Officer will monitor payments processing systems to ensure stability and operational uptime, troubleshoot issues to identify root causes and solutions, escalate internal system faults to Level 2 support or Shift4 system owners, work with clients to resolve customer-side problems, accurately log and update activities within the company CRM system, assist customers via email, chat, or call with technical difficulties, and conduct a full handover at the end of each shift to maintain operational continuity.
Skills
Shift5
Observability platform for operational technology
About Shift5
Shift5 offers an observability platform that focuses on cybersecurity and data analytics for operational technology (OT) in defense and transportation sectors. The platform collects and analyzes data from onboard systems, such as buses and weapon systems, and is protocol-agnostic, allowing it to adapt to various data communication protocols. By providing real-time insights, Shift5 helps clients improve safety, maintenance scheduling, and threat detection. The company's goal is to enable better decision-making to enhance the reliability and performance of their fleets.
Kansas City, MissouriHeadquarters
2019Year Founded
$104.1MTotal Funding
SERIES_BCompany Stage
Data & Analytics, CybersecurityIndustries
51-200Employees