Technical Support Lead | Aftermarket at Beta Technologies

St Albans, Vermont, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Aviation, Electric AviationIndustries

Requirements

Bachelor's degree in Engineering, Aviation Management, or related technical field, or equivalent work experience
10+ years of aviation industry experience with technical support, field service, or aftermarket services
Demonstrated experience leading technical support organizations and/or field service representative teams
Technical depth in aircraft maintenance or other relevant background to provide credible technical guidance
Strong understanding of aviation regulatory requirements and customer support best practices
Proven track record of building and scaling service organizations from concept to operational excellence
Excellent communication and leadership skills with ability to work across diverse internal and external stakeholders

Responsibilities

Build and lead a world-class aftermarket services team to deliver comprehensive technical support across BETA's growing customer operations
Own the post-delivery and sustainment phase customer experience and collaborate closely with the BETA Customer Experience team to ensure seamless transition from delivery through lifecycle support
Develop and implement preliminary plans for field support and technical support based on specific customer contractual requirements and technical/commercial demonstrations
Leverage flight test operational support learning before type certification to develop scalable processes for external customer deployments
Lead field service representatives supporting pre-certification operational demonstrations, using these engagements as opportunities to fully mature service offerings for entry into service
Launch and manage AOG (Aircraft on Ground) help desk operations to provide rapid technical support and minimize aircraft downtime
Coordinate customer delivery of comprehensive documentation including Pilot Operating Handbooks (POH), maintenance manuals, and technical data packages
Establish and manage customer technical support infrastructure for transparent communication and status tracking through ticketing systems, triage protocols, and reachback support management
Oversee customer communications for RMAs (Return Material Authorizations) and warranty claim processing to ensure transparency and timely resolution
Collaborate closely with Engineering, Safety and Maintenance on retrofit/upgrade planning and implementation, including coordinated software update deployment
Manage technical support costs to budget while maintaining service excellence and customer satisfaction targets
Ensure compliance with all regulatory requirements including EH&S, Import/Export, FAA, and international regulatory standards as BETA enters new markets
Define, implement and drive operational efficiency KPIs (Key Performance Indicators), including TAT (Turn Around Time) and OTD (On Time Delivery) for all customer technical support activities

Skills

Technical Support

Field Service

Aviation

Customer Support

Team Leadership

Aftermarket Services

Aircraft Operations

Sustainment

Flight Test Operations

Beta Technologies

Develops eVTOL aircraft and charging systems

About Beta Technologies

BETA Technologies develops electric vertical take-off and landing (eVTOL) aircraft and the charging infrastructure needed to support them. Their eVTOL aircraft are designed for both passenger and cargo transport, providing a sustainable alternative to traditional air travel. The company also installs and maintains charging systems, ensuring that clients have the necessary support for electric flight. BETA Technologies stands out from competitors by offering a comprehensive solution that includes both the aircraft and the infrastructure, catering to commercial airlines and logistics companies. The goal of BETA Technologies is to make air travel greener, safer, and more efficient, contributing to a significant reduction in carbon emissions in the aerospace sector.

South Burlington, VermontHeadquarters

2017Year Founded

$1,171.2MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Energy, AerospaceIndustries

501-1,000Employees

Risks

Increased competition from companies like ORB Aerospace could impact Beta's market share.

Dependence on state funding poses risks if government priorities shift away from electric aviation.

Rapid technological advancements could render Beta's offerings obsolete without continuous innovation.

Differentiation

Beta Technologies focuses on clean aviation with electric aircraft and propulsion systems.

The company offers a comprehensive eVTOL ecosystem, including aircraft and charging infrastructure.

Beta Technologies targets commercial airlines and logistics companies for sustainable air transport solutions.

Upsides

Beta Technologies raised $318 million in Series C funding in October 2024.

The FAA's updated eVTOL certification processes benefit Beta Technologies' aircraft approval.

Increased interest in urban air mobility drives demand for Beta's eVTOL aircraft.

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