Technical Support Engineer (US Support) at Insider

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

MarTech, Marketing Technology, SaaSIndustries

Requirements

(No explicit requirements listed in the provided job description.)

Responsibilities

(No explicit responsibilities listed in the provided job description.)

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportTroubleshootingMarTechSaaS

Questions & Answers

Common questions about this position

What is the employment type for this Technical Support Engineer role?

The position is full-time.

Is this Technical Support Engineer position remote or does it require office work?

This information is not specified in the job description.

What skills are needed for the Technical Support Engineer role?

The role requires being a quick learner, problem solver, creative, innovative, strategic, and methodological.

What is the company culture like at Insider?

Insider fosters a socially progressive environment with harmonious teamwork, diverse nationalities, fast and agile movement, and a focus on impact through CSR initiatives like 100Projects, SheCodes, and SheLeads.

What makes a strong candidate for the Technical Support Engineer position?

Strong candidates are quick learners, master problem solvers who resolve issues, care deeply, ignite passion, work harmoniously in teams, and bring creativity, innovation, strategy, and a methodological approach.

Insider

Growth management platform for digital marketers

About Insider

Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.

Istanbul, TürkiyeHeadquarters

2012Year Founded

$751MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Professional Development Budget

Risks

Rapid expansion may strain resources and affect service quality.

Integration challenges from mergers and acquisitions could impact performance.

Reliance on AI exposes Insider to data privacy regulation risks.

Differentiation

Insider offers a unified Growth Management Platform for digital marketers.

The platform uses AI to deliver personalized customer experiences across multiple channels.

Insider's SaaS model ensures scalability and steady revenue through subscription fees.

Upsides

Insider raised $500M in 2024 to boost AI strategy and global expansion.

The company is expanding in Latin America, creating 160 jobs by 2027.

Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

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