Technical Support Engineer (Remote, NZD) at Crowdstrike

Auckland, Auckland, New Zealand

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Experience in a Product Technical support role supporting Global enterprise customers
Outstanding oral and written communication skills
Customer focus
Analytical thinking and Logical troubleshooting aptitude
Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments
Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments
Bonus Points
ONE of the below specialization domains:
SIEM/SOAR: Hands on experience working on log management tools that offers self-hosted options & leverages kafka and/or containers. Strong Skills in container administration & orchestration. Good understanding of Regex & any query language. Certifications in SIEM/SOAR platforms would be a plus
Identity Management: Hands on experience in Windows Servers/Active Directory, MFA. Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols - Kerberos, LDAP, NTLM, SAML. Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis. Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus

Responsibilities

Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates
Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers
Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly
Work with Product experts/Engineering to fix bugs or enhance product features
Manage time and work to meet or exceed operational goals
Learn cutting edge technologies and new product features
Create/Share Knowledge articles and contribute to mentoring/training efforts
May be scheduled to work on shifts/holidays as per the business requirement

Skills

Technical Support

Troubleshooting

Root Cause Analysis

Cybersecurity

Customer Support

Stakeholder Engagement

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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