Job Description

Company Information

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

Position Overview

The Tier II Engineer works on a diverse scope of problems, where each issue requires individual analysis of information provided within the tickets, utilizing detailed problem-solving techniques. The role involves devising solutions based on limited information and precedent, and adapting existing approaches to resolve issues. It requires evaluation, judgment, and interpretation to select the right course of action. Work is done independently and reviewed at critical points. The Tier II Engineer will own each issue to resolution whenever possible, and when necessary, escalate to Tier III or to the Product/Engineering team.

Responsibilities

• Consult with peers and/or team SMEs on issues.
• Clearly define issues, including steps/actions taken up to that point.
• Clearly document relevant account information (business name, contact name, etc.).
• Replicate issues where appropriate and document the process.
• Escalate to the Product/Engineering team when all efforts to resolve an issue have been exhausted and progress has stalled.

Qualifications & Requirements

• Minimum of 3-4 years of experience.
• Advanced API knowledge.
• Proficiency in scripting languages (JavaScript, Python, etc.).
• Ability to create basic scripts to analyze data from within the application and report back to customers with detailed explanations.
• Ability to interpret, develop, and execute scripts of varying complexity under pressure and for quick response.
• Ability to prioritize, manage time effectively, and multitask with the added pressure of time-sensitive escalations.
• Empathy and understanding based on experience.

Employment Type

• Full Time

Location Type

• (Not specified)

Salary

• (Not specified)

Employee Perks

• Highly collaborative working environment.
• Dedicated office 1 minute walk from Farringdon Station.
• Free happy hours, afternoon tea, networking, and professional events.
• Employee stock ownership from Day 1.
• Employee pension matching program.
• Private health and dental insurance.
• Paid parental leave to support you and your family.
• Flexible holiday time, including 2 celebration days per year for special moments.
• Work from home stipend to help you get set up and succeed from home.

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. We welcome different perspectives and skills.

#LI-Hybrid