[Remote] Technical Support Engineer I - Patient Monitoring Systems at GE Healthcare

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent internally or external to GE with regards to the repair and maintenance of patient monitoring systems
High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment
Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment
Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment
Legal authorization to work in the U.S

Responsibilities

Provide remote and on-site technical support for Patient Care Solutions products such as Monitoring Platforms and Patient Care Infrastructure
Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support
Utilize the GEHC escalation process to define and support implementation of corrective action plans to resolve customer issues
Utilize “Gameplan” tool to drive Service effectiveness
Contribute to the improvement of productivity tools
Act as a change agent/ advisor in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support
Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations
Coach and train FE's to ensure that technical and customer skills are up to date
On occasion serve as subject matter expert (SME) for FE modality training
PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field
Travel to customer sites and support installations, FMIs and customer escalations (CSOs)
Maintain and enhance modality knowledge

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees