Technical Support Engineer - Hardware at Rockwell Automation

Milton Keynes, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, ManufacturingIndustries

Requirements

Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products
Fluency in English
Knowledge of the product range and applications of industrial automation in connection with hardware
Knowledge of PLCs, networks, SCADA
Team-oriented personality with well-developed communication skills
Customer focus

Responsibilities

Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product is highly technical or sophisticated in nature
Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers
Create and publish knowledgebase articles
Provide exceptional customer service from start to resolution for each issue

Skills

Key technologies and capabilities for this role

PLCsIndustrial AutomationHardware TroubleshootingDebuggingTechnical SupportKnowledgebase ArticlesElectrical EngineeringComputer EngineeringMechatronics

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role is based in the UK with a hybrid working model, where employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

What benefits does Rockwell Automation offer?

Benefits include a hybrid working model, comprehensive mindfulness programs with a premium membership to Calm, Employee Assistance Program, paid volunteer time, personalized wellbeing programs through OnTrack, and other local benefits.

What are the essential qualifications for this position?

Candidates need a Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (or equivalent relevance), fluency in English, knowledge of industrial automation hardware, PLCs, networks, SCADA, plus team-oriented personality, communication skills, and customer focus.

What is the salary for this Technical Support Engineer role?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have the essential qualifications like a relevant degree or experience with Rockwell products, knowledge of PLCs, networks, and SCADA, plus a team-oriented personality and customer focus; additional languages are advantageous, and those without perfect alignment are still encouraged to apply.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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