Technical Support Engineer - Graduate

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information Technology, Computer Hardware, Consumer SoftwareIndustries

Requirements

Candidates should possess a Diploma or Bachelor’s degree in Computer Science, IT, or a related field, and demonstrate a conceptual understanding of IT infrastructure environments. Basic software and hardware knowledge of computing, storage, and peripheral devices are required, along with the ability to communicate effectively at a technical level and with first-level management.

Responsibilities

The Technical Support Engineer - Graduate will provide onsite support at customer sites, including the installation, configuration, and implementation of compute and storage solutions. They will also deliver onsite break fix support to troubleshoot and resolve technical issues/problems on customer systems, working under the guidance of experienced team members and performing systems configurations, monitoring performance, and contributing to technical solution design. Additionally, the role involves handling customer relations, escalating issues, delivering customized services to large accounts, and contributing toward the technical direction and strategies within the organization and for external customers.

Skills

Technical Support

Software Services

Installation

Configuration

Business Systems

Networking

Applications

Customer Service

Problem Solving

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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