Technical Support Engineer Graduate at Hewlett Packard Enterprise

Istanbul, Istanbul, Turkiye

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Completed Bachelor’s/Master’s degree in 2025 with a focus in Computer Engineering, Electrical and/or Electronics Engineering, Software Engineering, Informatics or any IT related degree
Up to 12 months of relevant experience
Strong verbal and written communication skills in English and Turkish
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior stakeholder management skills

Responsibilities

Troubleshoot and resolve technical issues (hardware and software) for internal and external enterprise customers, responding to requests through various channels
Answer questions about product features, specifications, and repairs, including those related to warranty and critical support
Provide solutions to customer problems via phone and online support
Document case summaries and resolutions clearly in the Knowledge Management System (KMS)
Assist customers proactively to prevent future issues
Represent the company at customer sites, industry events, and meetings
Collaborate with team members to meet service level agreements (SLAs)
Support the Sales team as needed

Skills

Key technologies and capabilities for this role

TroubleshootingHardware SupportSoftware SupportCustomer SupportTechnical DocumentationKnowledge ManagementPhone SupportOnline SupportWarranty Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require onsite work?

This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office, though the Graduate Program is in Global Support Remote.

What are the required qualifications and skills for this Technical Support Engineer Graduate role?

You need a completed Bachelor’s/Master’s degree in 2025 in Computer Engineering, Electrical/Electronics Engineering, Software Engineering, Informatics, or any IT-related field, up to 12 months of relevant experience, strong English and Turkish communication skills, troubleshooting experience, analytical and problem-solving skills, software/hardware knowledge, proficiency with case management tools, and superior stakeholder management.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What are the locations for this graduate role?

The positions are available in Istanbul or Ankara, with a start date in April or July 2026.

What makes a strong candidate for this Technical Support Engineer Graduate position?

Strong candidates will have a recent IT-related degree, troubleshooting experience, bilingual communication skills in English and Turkish, and preferred experience with Linux, VMware, server/storage architecture, or campus leadership.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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