Technical Support Engineer at Megaport

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Network as a Service, Telecommunications, Cloud ComputingIndustries

Requirements

Bachelor’s Degree in IT, Telecommunications, or a related field
3+ years of experience in network support or infrastructure
Fluent in English, both written and spoken
Fluent in Spanish, both written and spoken (bilingual role)
Able to work from the office three days per week when required (Tuesday-Thursday shifts)
CCNA or JNCIA certification with practical network experience (required)
Experience with IS-IS, BGP, MPLS, and Layer 2/3 VPNs
Hands-on experience with Juniper and Cisco hardware (certification preferred)
Knowledge of virtual machines and internet peering
Strong technical curiosity and passion for innovation
Good understanding of networking and software fundamentals
Works well independently and in global teams
Detail-oriented, problem solver, and customer focused

Responsibilities

Provide high-quality customer service to global customers
Manage communication through phone, email, and online platforms
Meet or exceed customer support targets (KPIs and SLAs)
Follow all company procedures and policies
Document your work clearly using the required systems and software
Troubleshoot network, portal, and account issues using different tools
Focus on resolving issues on first contact and keep customers informed until resolved
Find ways to help customers improve and optimise their services
Think creatively to achieve the best outcome for customers
Handle requests from vendors, suppliers, and internal teams
Provide accurate and detailed updates on unresolved incidents to management and other teams

Skills

Networking

Incident Resolution

Network Infrastructure

Technical Support

Troubleshooting

Bilingual English Spanish

Customer Support

Megaport

Network connectivity solutions on subscription

About Megaport

Megaport provides Network as a Service (NaaS) solutions that simplify and enhance network connectivity for businesses. Their services allow clients to connect to major cloud providers like Amazon Web Services and Microsoft Azure on a subscription basis, making it easier for companies to manage their network needs without heavy physical infrastructure. Megaport's products, such as Megaport Virtual Edge and Megaport Cloud Router, enable on-demand connections that are flexible and scalable. Unlike traditional networking solutions, Megaport operates on a pay-as-you-go model, allowing businesses to adjust their network usage based on their requirements. The goal of Megaport is to empower organizations across various industries to seamlessly connect to cloud services and optimize their network infrastructure.

Brisbane, AustraliaHeadquarters

2013Year Founded

$25.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, FintechIndustries

201-500Employees

Risks

Leadership transition with new CEO Michael Reid may cause strategic instability.

Over-reliance on strategic partnerships could pose risks if partnerships face challenges.

Rapid European expansion may strain Megaport's resources and operational capabilities.

Differentiation

Megaport offers a unique SDN-based Elastic Interconnection platform for secure connections.

The company provides on-demand network services with a flexible, pay-as-you-go model.

Megaport's global reach spans 165 data centers in 37 cities across 19 countries.

Upsides

Expansion into 14 new European data centers enhances Megaport's market presence.

Partnerships with companies like Palo Alto Networks boost Megaport's cybersecurity offerings.

Growing demand for hybrid cloud solutions aligns with Megaport's NaaS services.

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