Technical Support Engineer at YugaByte

India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DatabaseIndustries

Requirements

3-5 years of industry experience in a technical role
Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.)
Excellent problem-solving and analytical skills, with the ability to learn new systems quickly
Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences
Proactive, customer-first mindset, with patience and persistence when resolving issues
Ability to work independently in a fully remote environment while collaborating across global teams
Available to work EMEA business hours
Weekend coverage required; two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday)
Participate in a global on-call rotation, providing after-hours and Week-off support when assigned

Responsibilities

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB
Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations
Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively
Maintain detailed case documentation and follow established support processes
Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers
Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem

Skills

Key technologies and capabilities for this role

PostgreSQLYugabyteDBDistributed SQLCloud-NativeLinuxTroubleshootingCustomer SupportProblem-Solving

Questions & Answers

Common questions about this position

What is the work location and hours for this role?

The position is based in India, and candidates must be available to work EMEA business hours, including participation in a global on-call rotation with after-hours and weekend support.

What skills are required for the Technical Support Engineer role?

Strong technical aptitude, problem-solving skills, and a customer-focused mindset are essential. Experience with distributed databases, cloud infrastructure, APIs, and application integrations is needed for troubleshooting.

What is the company culture like at Yugabyte?

Yugabyte fosters a customer-focused support culture that emphasizes collaboration with Engineering, Product, and Documentation teams, continuous learning, and delivering exceptional customer experiences.

Is prior support experience required for this position?

While prior support experience is valuable, it is not a strict requirement; the role prioritizes strong technical aptitude, problem-solving skills, and a customer-focused mindset.

What is the salary or compensation for this role?

This information is not specified in the job description.

YugaByte

Distributed SQL database for cloud applications

About YugaByte

Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$282.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Comprehensive health benefits

Competitive compensation

Flexible hours and time off

Have fun together

Work from home

Opportunities to try, learn, and grow

Risks

Competition from CockroachDB and Google Spanner could impact Yugabyte's market share.

Maintaining open-source community engagement may become challenging as commercial offerings expand.

New data privacy regulations may require significant adjustments to Yugabyte's compliance strategies.

Differentiation

YugabyteDB offers native disaster recovery orchestration, a first in distributed SQL databases.

YugabyteDB's PostgreSQL compatibility attracts enterprises migrating from traditional databases like AWS Aurora.

Yugabyte's open-source model fosters a large community, enhancing innovation and collaboration.

Upsides

Yugabyte's PCI DSS Level 1 compliance boosts adoption in the financial sector.

Scout24's transition to YugabyteDB highlights its multi-region resilience and high availability.

The rise of cloud-native applications increases demand for YugabyteDB's scalable solutions.

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