Technical Support Engineer

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Database Technology, Cloud Computing, Enterprise SoftwareIndustries

Requirements

Candidates should possess a strong technical foundation in databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.). Excellent problem-solving, analytical, and communication skills are essential, along with a proactive, customer-first mindset. The ability to work independently in a remote environment and align with Central Time Zone business hours is also required. Familiarity with open-source software, community projects, and PostgreSQL or other relational databases are considered advantageous.

Responsibilities

The Technical Support Engineer will provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. This includes troubleshooting and resolving technical issues related to distributed databases, cloud infrastructure, APIs, and application integrations. Responsibilities also involve collaborating with Engineering, Product, and Documentation teams, maintaining detailed case documentation, contributing to knowledge base articles, and participating in a global on-call rotation.

Skills

Technical Aptitude

Problem-Solving

Customer Support

Database Technology

PostgreSQL

Cloud-Native

Distributed SQL

YugaByte

Distributed SQL database for cloud applications

About YugaByte

Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$282.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Comprehensive health benefits

Competitive compensation

Flexible hours and time off

Have fun together

Work from home

Opportunities to try, learn, and grow

Risks

Competition from CockroachDB and Google Spanner could impact Yugabyte's market share.

Maintaining open-source community engagement may become challenging as commercial offerings expand.

New data privacy regulations may require significant adjustments to Yugabyte's compliance strategies.

Differentiation

YugabyteDB offers native disaster recovery orchestration, a first in distributed SQL databases.

YugabyteDB's PostgreSQL compatibility attracts enterprises migrating from traditional databases like AWS Aurora.

Yugabyte's open-source model fosters a large community, enhancing innovation and collaboration.

Upsides

Yugabyte's PCI DSS Level 1 compliance boosts adoption in the financial sector.

Scout24's transition to YugabyteDB highlights its multi-region resilience and high availability.

The rise of cloud-native applications increases demand for YugabyteDB's scalable solutions.

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