Technical Support Engineer at AiDash

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Climate Tech, Utilities, Energy, Transportation, ConstructionIndustries

Requirements

5+ years of experience in SaaS support, solutions engineering, or technical troubleshooting
Proven expertise in L2 support with exposure to L1 responsibilities
Strong debugging and problem-solving mindset across backend, API, and database layers
Hands-on experience with Java/Python and SQL; exposure to React a plus
Excellent communicator — clear, concise, and customer-first
Comfortable working odd hours (including night shifts), driving critical issues to closure, and collaborating across global teams

Responsibilities

Act as the primary L2 escalation point for technical issues, with flexibility to handle L1 when needed
Troubleshoot and debug backend and application issues using Java, Python, and SQL; handle frontend queries with basic React knowledge
Analyse logs, replicate issues, and perform root cause analysis; deliver workarounds or fixes to keep customers moving
Collaborate with Product, Engineering, and Customer Success to drive multi-team resolutions and systemic improvements
Document solutions, build knowledge base content, and strengthen support workflows
Work in night shifts to ensure uninterrupted global support

Skills

Key technologies and capabilities for this role

JavaPythonSQLReactTroubleshootingLog AnalysisRoot Cause Analysis

Questions & Answers

Common questions about this position

What skills and experience are required for the Technical Support Engineer role?

Candidates need 5+ years of experience in SaaS support, solutions engineering, or technical troubleshooting, with proven L2 support expertise and exposure to L1. Strong debugging skills across backend, API, and database layers are essential, along with hands-on experience with Java, Python, and SQL, and basic React knowledge as a plus.

Does this role require working night shifts or odd hours?

Yes, the role involves working in night shifts to ensure uninterrupted global support and requires comfort with odd hours.

What is the compensation or salary for this position?

This information is not specified in the job description.

What kind of work environment or company culture does AiDASH offer?

AiDASH is a Series C climate tech startup focused on making critical infrastructure climate-resilient using satellites and AI, with recognition as one of America's Best Startup Employers by Forbes and a commitment to diversity and inclusion.

What makes a strong candidate for this Technical Support Engineer position?

A strong candidate has 5+ years in SaaS support or similar, expertise in L2/L1 troubleshooting with Java/Python/SQL, a problem-solving mindset, excellent communication skills, and comfort with night shifts and global collaboration.

AiDash

AI solutions for infrastructure management and sustainability

About AiDash

AiDash offers AI-driven solutions that assist industries in managing their infrastructure against climate change threats. Their main products include systems for vegetation management, sustainability management, integrity management, and climate risk intelligence, which utilize AI and satellite data to provide actionable insights. AiDash differentiates itself by focusing specifically on the needs of sectors with geographically distributed assets, such as utility and transportation companies. The company's goal is to enhance the efficiency and sustainability of critical infrastructure while reducing costs and risks associated with climate change.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$98.7MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Energy, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Parental Leave

Paid Vacation

Risks

Growing competition from AI and satellite data companies may impact market share.

Potential regulatory changes could increase compliance costs for AiDash.

Economic downturns may affect AiDash's ability to secure future funding.

Differentiation

AiDash uses satellite data for real-time infrastructure monitoring and management.

Their AI-driven systems reduce vegetation management costs by up to 20%.

AiDash's solutions improve sustainability by cutting land and air costs by 70-90%.

Upsides

Increased adoption of AI solutions by utilities enhances grid reliability and reduces costs.

Successful Series C funding round raised $58.5 million, surpassing initial targets.

Strategic partnerships, like with AccuKnox, enhance data security and compliance.

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