Technical Support Delivery Intern at Workday

Costa Rica

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, Enterprise Software, HR TechnologyIndustries

Requirements

Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related field, with an anticipated graduation date of June/July 2026
Must be able to commit to the full duration of the 23-week internship (Start Date: Feb 9, 2026) in Heredia, Costa Rica

Responsibilities

Troubleshoot and resolve complex technical/functional issues related to our products & services
Understanding of Cloud-based (SaaS) web application products
Maintain a high level of customer satisfaction by providing timely and accurate solutions
Document customer interactions, issues, and resolutions in the CRM solutions like Salesforce, JIRA, etc
Participate in training sessions to enhance technical knowledge and customer experience skills
Maintain your knowledge of new functionality and compliance changes
Contribute to our Knowledge-Centered Service (KCS) by creating Knowledge articles
Ability to collaborate with multiple partners across a diverse organization
Provide technical support to customers and consultants on complex products and applications
Diagnose and troubleshoot highly technical and sophisticated application issues
Report technical and functional issues/product defects to Engineering teams
Collaborate with multiple stakeholders through resolution
Ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered

Skills

Technical Support

Troubleshooting

Issue Diagnosis

Defect Reporting

Stakeholder Collaboration

Customer Support

Application Support

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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