Technical Support Associate - Mon - Fri 8am-5pm at Williams

San Francisco, California, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

LegalIndustries

Bachelor’s degree or equivalent work experience
Minimum 5 years of experience in a corporate IT support environment, preferably legal
Word, Excel, PowerPoint, and/or Outlook certifications desired
Microsoft systems or desktop certification desired
Ability to work in a fast-paced team environment
Attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects and deadlines
Excellent verbal and written communication skills

Provide phone and hardware support to end-users for common office software applications (MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare)
Thoroughly research technical issues and document solutions for user problems in a timely manner
Recommend or perform actions to correct software or system problems
Handle items which were not resolved by the Level 1 team
Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation
Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery
Support remote access applications
Troubleshoot operating system and hardware issues
Communicate effectively with both unskilled and skilled PC users
Handle sensitive and/or confidential documents and information
Communicate with manager and client on job or deadline issues