Senior IT Specialist
Spry MethodsSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
LegalIndustries
Requirements
- Bachelor’s degree or equivalent work experience
- Minimum 5 years of experience in a corporate IT support environment, preferably legal
- Word, Excel, PowerPoint, and/or Outlook certifications desired
- Microsoft systems or desktop certification desired
- Ability to work in a fast-paced team environment
- Attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Excellent verbal and written communication skills
Responsibilities
- Provide phone and hardware support to end-users for common office software applications (MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare)
- Thoroughly research technical issues and document solutions for user problems in a timely manner
- Recommend or perform actions to correct software or system problems
- Handle items which were not resolved by the Level 1 team
- Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation
- Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery
- Support remote access applications
- Troubleshoot operating system and hardware issues
- Communicate effectively with both unskilled and skilled PC users
- Handle sensitive and/or confidential documents and information
- Communicate with manager and client on job or deadline issues
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay rate for the Technical Support Associate position?
The pay rate is $32.30 - $34.00 per hour.
Is this a remote position or does it require office work?
This is an on-site position in the San Francisco office, working Monday to Friday from 8:00 am to 5:00 pm, with up to 10% travel required.
What skills and experience are required for this role?
A Bachelor’s degree or equivalent work experience and minimum 5 years in a corporate IT support environment (preferably legal) are required. Key skills include proficiency with MS Word, Excel, Outlook, Windows OS, and other specified software, plus troubleshooting, incident management, and excellent communication.
What benefits are offered for this position?
Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, commuter benefits, legal assistance, EAP, and additional perks.
What makes a strong candidate for this Technical Support Associate role?
Strong candidates have a Bachelor’s degree or equivalent, 5+ years in corporate IT support (ideally legal), certifications in Microsoft Office or systems, ability to thrive in a fast-paced team, attention to detail, prioritization skills, and excellent communication.
Williams
About Williams
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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