Technical support-1 at Fresenius Medical Care

Tijuana, Baja California, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

1 year of technical support experience, preferably in customer service, call center, or clinical environment
Advanced English language skills
Skills: Customer service, service attitude, problem-solving aptitude, creative
Knowledge: Testing, equipment calibration. Customer service. Effective oral and written communication. Text processing, databases, spreadsheets, and email applications. Logical and critical thinking for problem-solving. Time management for multitasking

Responsibilities

Provide in-depth support for customer phone inquiries regarding applicable devices within assigned functions
Address and resolve complex operational and/or technical problems by providing effective customer service for the corresponding devices
Ensure the accuracy and integrity of data throughout the customer contact documentation process in applicable systems
Maintain diverse patient and/or health information confidentiality in compliance with company policies, procedures, HIPAA, and other regulatory requirements
Maintain up-to-date knowledge of applicable devices and/or troubleshooting techniques to continuously provide effective customer service clearly and concisely; demonstrating broad knowledge and good judgment in resolving various operational and/or technical issues
Handle confidential information productively with a high level of professionalism, discretion, and tact
Act as a technical resource for interdepartmental teams and/or internal customers
Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions
Guide other staff members on specific System One questions
Execute assigned activities by immediate supervisor in accordance with departmental and company needs

Skills

Key technologies and capabilities for this role

Technical SupportElectromechanical EquipmentCustomer ServiceCall CenterEnglish AdvancedTroubleshootingHIPAA ComplianceSystem OneClient Documentation

Questions & Answers

Common questions about this position

What experience is required for this technical support role?

Candidates need 1 year of experience in technical support for electromechanical equipment, with preference for customer service, call center, or clinical environments.

Is advanced English proficiency required?

Yes, advanced English is required for this position.

What are the key skills and aptitudes needed for this job?

Required skills include customer service focus, problem-solving attitude, creativity, testing and calibration of equipment, effective oral and written communication, proficiency in word processing, databases, spreadsheets, email, logical and critical thinking, and time management for multiple tasks.

What is the employment type for this position?

This is a full-time position.

What salary or compensation does this role offer?

This information is not specified in the job description.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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