Technical Solutions Specialist at StackAdapt

Canada, Kentucky, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AdTech, Marketing TechnologyIndustries

Requirements

Proven experience in technical support, product support, and/or software engineering capacity
Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
Basic to intermediate Javascript and HTML experience
Strong problem-solving and analytical abilities
Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
Strong communication skills to explain potentially complex situations to team members and clients
Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Basic to intermediate knowledge/experience in Digital Advertising is a plus
Experience with GraphQL is a plus

Responsibilities

Creating and debugging custom javascript snippets for clients
Troubleshooting simple to complex system setups across various platforms
Help guide users and clients alike with the technical intricacies of our platform
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
Taking ownership of escalations and highly technical problem solving
Working with clients to help solve their technical issues
Ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary

Skills

Key technologies and capabilities for this role

JavaScriptHTMLSQLElasticsearchTroubleshootingTechnical DocumentationDatabase QueryingProblem Solving

Questions & Answers

Common questions about this position

Is this position remote-friendly?

StackAdapt is a remote-first company open to candidates located anywhere in Canada or the United States.

What are the required technical skills for this role?

The role requires proven experience in technical support or software engineering, basic to intermediate JavaScript and HTML, experience querying databases with SQL or Elasticsearch, and strong problem-solving abilities.

What benefits does StackAdapt offer?

Benefits include highly competitive salary, retirement/401K/pension savings, competitive PTO including birthdays off, health benefits from day one, work from home reimbursements, optional WeWork membership, and a robust training program.

What is the salary like for this position?

StackAdapt offers a highly competitive salary.

What makes a strong candidate for the Technical Solutions Specialist role?

Strong candidates have proven technical support or software engineering experience, JavaScript/HTML skills, database querying expertise with SQL/Elasticsearch, and the ability to craft technical documentation and communicate complex issues effectively.

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Health Insurance

Mental Health Support

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Unlimited Paid Time Off

Remote Work Options

Work-from-home reimbursements

Professional Development Budget

Conference Attendance Budget

Parental Leave

Company Equity

Competitive salary + equity

Flexible Work Hours

Employee Stock Purchase Plan

Wellness Program

Gym Membership

Risks

Emerging DSPs with innovative features may erode StackAdapt's market share.

Stricter privacy regulations could impact StackAdapt's data-driven advertising strategies.

Economic downturns may lead to reduced advertising budgets, affecting StackAdapt's revenue.

Differentiation

StackAdapt offers no monthly minimums, providing flexibility for seasonal advertising demands.

The platform boasts the largest scale for native advertising with 30 integrations.

StackAdapt's Creative Studio optimizes ad content for better performance.

Upsides

StackAdapt's collaboration with Channel 4 expands broadcast advertising opportunities in the UK.

The launch of self-serve brand lift tools in APAC enhances campaign management flexibility.

Partnership with DoubleVerify improves post-impression measurement tracking for advertisers.

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