Technical Solutions Consultant at CaptivateIQ

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Sales Performance Management, TechnologyIndustries

Requirements

2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
Excellent communication skills, with the ability to explain technical concepts clearly
Proven success in managing case queues and driving efficient, accurate resolutions
Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
Ability to translate technical details into clear, customer-friendly explanations

Responsibilities

Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
Translate complex technical issues into clear, professional, non-technical explanations for all audiences
Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
Document findings, resolutions, and reusable insights for both internal and customer-facing resources
Develop a strong understanding of CaptivateIQ’s product logic and data structure
Analyze and validate data and calculations across customer environments
Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
Support ongoing improvements to documentation, tools, and internal workflows
Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions
Adhere to and refine support processes that ensure consistency and scalability
Identify recurring issues and propose improvements to documentation or workflows
Contribute feedback to improve internal tools, knowledge bases, and automation efforts

Skills

data modeling

integrations

troubleshooting

SQL

configuration

analytical problem-solving

SaaS

customer support

technical documentation

CaptivateIQ

Sales commission automation and tracking platform

About CaptivateIQ

CaptivateIQ provides a sales commission solution that automates and simplifies the commission calculation process for sales teams. The platform integrates various data sources, allowing for real-time commission calculations and reducing the need for manual data entry. Its interface is designed to be user-friendly, resembling tools like Excel or Google Sheets, which makes it accessible to users without coding skills. What sets CaptivateIQ apart from its competitors is its ability to offer customizable reports and commission plans, ensuring that all team members are aligned and motivated. The goal of CaptivateIQ is to help sales-driven organizations optimize their incentive structures and enhance operational efficiency.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$154.7MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

401(k) Company Match

Flexible Work Hours

Home Office Stipend

Professional Development Budget

Risks

Emerging fintech startups pose a competitive threat to CaptivateIQ's market share.

Continuous innovation in AI and machine learning may strain CaptivateIQ's resources.

Integration challenges with new features like SmartGrid could disrupt existing client systems.

Differentiation

CaptivateIQ offers a no-code platform for commission management, accessible to non-technical users.

The company provides real-time commission calculations, enhancing speed and accuracy for enterprises.

CaptivateIQ's customizable reports and plans align with personalized employee incentive structures.

Upsides

The rise of no-code platforms supports CaptivateIQ's user-friendly commission management approach.

CaptivateIQ's cloud-based platform benefits from the trend towards remote work solutions.

The subscription-based model offers predictable revenue streams, aligning with industry trends.

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