Technical Solutions Cons II-b at Hewlett Packard Enterprise

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Vocational apprenticeship/certification completion (technical or non-technical, may include on-the-job training; advanced programs 2+ years)
Associate degree (first post-high school degree, typically 2 years beyond high school, e.g., Associate of Arts, GCE 'A' level) or equivalent experience
BA/BS degree or equivalent experience preferred
3-5 years of experience

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external business and end user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process
Review and may resolve complex business issues
Demonstrate excellent communication skills
Add case resolution to Knowledge Management System (KMS)
Understand and utilize Information Technology Information Libraries (ITIL)
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc
Partner frequently with the Sales Pursuit team

Skills

Key technologies and capabilities for this role

IT servicesdigital transformationhybrid ITpre-salespost-salesservice deliverytechnical supportproblem solvingbusiness systemsapplications support

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What does the company culture at HPE emphasize?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth.

What are the main responsibilities of this role?

The role involves successfully resolving technical issues (hardware and software) from incoming contacts, responding to service, product, technical, and customer-relations questions, and proactively assisting to avoid or reduce problem occurrence.

What skills or experience are needed for this position?

The role requires developed subject matter knowledge to solve common and complex business issues, ability to act as a team or project leader providing direction to team activities, and handling most unique situations with independent judgment.

What makes a strong candidate for this Technical Solutions Consultant role?

Strong candidates have expertise in resolving hardware and software issues, experience leading teams or projects, and the ability to exercise independent judgment on complex problems, particularly in customer-facing IT services.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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