Customer Support Specialist
AffiniPayFull Time
Mid-level (3 to 4 years)
Key technologies and capabilities for this role
Common questions about this position
A high school diploma or degree is required, with previous experience in administration or back office activities considered a plus. Good knowledge of English (written and spoken), proficiency in Microsoft Office, and the ability to work with digital tools are also needed.
Responsibilities include responding to and filtering incoming communications, planning service activities, managing orders for parts and products, handling shipments, responding to inquiries, and cooperating on QA, complaint management, and scrapping activities.
Yes, this is a full-time fixed-term contract role.
Vantive fosters a community of focused, courageous people who don't settle for mediocrity and are driven to improve patients' lives worldwide through innovations in vital organ therapies.
Strong candidates will have good communication skills and the ability to collaborate with team members and stakeholders, along with prior back office experience.
Provides investment property mortgage solutions
Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.