Technical Service Specialist at Abbott

Arecibo, Puerto Rico, Puerto Rico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's Degree (±16 years) preferably in Electronic/Biomedical/Biology/Engineering or related field
Minimum of 1 year of experience supporting highly technical medical devices in an office-based environment through phone, email, and text communication
Proven ability to assess, troubleshoot, and provide effective solutions
Excellent written and verbal communication skills
Strong interpersonal and organizational abilities
Proven technical troubleshooting skills
Foundational knowledge of electronics
Language Proficiency: English Expert, Spanish Expert

Responsibilities

Provides independent clinical and technical support in response to inquiries from physicians, health care professionals, patients, and field staff using professional knowledge and judgment
Assures timely response and closed loop follow-up to clinicians, patients, and company representatives by phone and/or email
Fields questions and documents all contacts via an approved tracking system per department SOP/DWIs, including Field Contact Reports
Acquires the necessary CRM training and experience to function as a Tech Service Specialist through reading, attending courses/classes, and shadowing other Technical Service agents
Remains current on developments in the field(s) of expertise, applicable regulatory requirements and restrictions, knowledge of the company’s products, markets, policies, and objectives, as well as industry trends
Under the direction of a mentor, observes device implant and follow-up procedures
Works additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed

Skills

Technical Support

Medical Devices

Cardiac Rhythm Management

Troubleshooting

Customer Service

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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