Customer Support Manager, HVAC Specialist
RunwiseSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
NoVisa
Real Estate, Facilities ManagementIndustries
Requirements
- 7+ years of HVAC-related experience, with strong knowledge of commercial and residential-grade systems
- Proven experience in HVAC system diagnostics, lifecycle analysis, and preventive maintenance planning
- Background in evaluating capital and operational expenditures tied to mechanical systems
- Ability to build effective cross-functional relationships across corporate, vendor, and field teams
- Strong communication and leadership skills, with the ability to influence both strategic planning and day-to-day execution
- Comfort with frequent travel (inferred from position based in Chicago with U.S. travel)
- Eligible to work in the United States (no visa sponsorship)
Responsibilities
- Serve as Scion’s subject matter expert in HVAC systems, performance, preventive maintenance, and lifecycle replacement strategy
- Develop and manage a comprehensive HVAC asset registry and condition database across the portfolio
- Lead and direct the continual refinement of system risk scoring models and prioritization frameworks
- Collaborate with Capital Planning to align HVAC lifecycle needs with long-term capital budgeting and reserve strategies
- Partner with Facilities leadership and on-site teams to evaluate HVAC performance and recommend repairs, optimizations, or phased replacements
- Act as a mechanical systems mentor to field teams, promoting standardized maintenance practices and issue resolution skills
- Provide hands-on troubleshooting support for complex HVAC issues or premature equipment failures at high-risk sites
- Analyze HVAC-related spending trends across vendors and regions to identify cost savings opportunities and strategic reinvestment needs
- Generate reports and dashboards summarizing system condition, risk exposure, and financial impact for internal stakeholders
- Evaluate scopes of work from third-party vendors and OEMs, validating need, pricing, and alignment with internal standards
- Help design scalable HVAC programs and tools to minimize scope inflation and improve cost consistency across the organization
- Collaborate with Legal, Procurement, and Capital teams to ensure vendor engagements and project scopes align with organizational expectations and corporate volume pricing
- Author and maintain HVAC-related technical documentation, training guides, and preventive maintenance protocols
- Provide insights on HVAC systems ranging from standard residential units to high-rise commercial-grade equipment
Skills
HVAC systems
preventive maintenance
lifecycle planning
asset management
risk scoring
data analysis
vendor management
capital planning
The Scion Group
Owns, operates, and advises student housing
About The Scion Group
The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.
Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.
Differentiation
Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.
Upsides
Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.
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