Technical Sales Support Engineer – Power Systems at Caterpillar Inc.

Griffin, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Power, Power SystemsIndustries

Requirements

Bachelor’s degree in electrical engineering
Extensive experience and knowledge of customer focus, aligning customer needs and satisfaction as primary considerations in business decisions, and leveraging that to create customized solutions
Working knowledge of consulting techniques, roles, and responsibilities

Responsibilities

Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV)
Lead product sizing, selection, and application engineering for generator systems
Develop technical proposals and respond to RFPs and tenders
Conduct product demonstrations and presentations to customers and consultants
Understand customer requirements and recommend tailored solutions
Respond to dealer inquiries on Electric Power products, from basic to complex
Develop quotations for custom solutions beyond standard offerings
Provide project-specific technical guidance and interface with core engineering teams
Interpret tender specifications and coordinate with engineering to produce submittal documents
Build and maintain strong relationships with dealers, consultants, etc
Act as a liaison between sales, engineering, and product development teams
Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements
Collaborate with sales teams to understand customer needs and propose tailored solutions
Support business development efforts by identifying opportunities and technical differentiators
Design single-line diagrams, network layouts, and interconnection wiring for generator and switchgear systems
Integrate third party controllers such as DSE, DEIF, ComAp, etc. and develop control systems
Support remote monitoring systems using Modbus RS485/TCPIP protocols
Develop technical documentation, training materials, and reference white papers
Deliver product application training to internal teams and external stakeholders

Skills

Key technologies and capabilities for this role

generator setsLV systemsMV systemselectrical systemsproduct sizingapplication engineeringtechnical salespower generation

Questions & Answers

Common questions about this position

What is the employment type for this Technical Sales Support Engineer role?

This is a full-time position.

Is this Technical Sales Support Engineer role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Technical Sales Support Engineer position?

The role requires deep expertise in electrical systems and generator set applications, proficiency in product sizing, selection, application engineering, developing technical proposals, and strong customer engagement skills.

What is the company culture like at Caterpillar's Electric Power Division?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building sustainable communities, with EPD focused on reliable solutions for critical power needs worldwide.

What makes a strong candidate for the Technical Sales Support Engineer role?

A dynamic, technically proficient professional with expertise in electrical systems and generator sets, plus experience in technical sales support, application engineering, and building customer relationships stands out.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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