Technical Program Manager, Support Delivery at OpenAI

San Francisco, California, United States

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$280,000 – $280,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
Are passionate about using tools and automation to drive efficiency and improve customer outcomes
Possess exceptional communication, organization, and problem-solving skills

Responsibilities

Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers (enterprise support, premium support, named support relationships, and customer escalations), including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
Own the premium support service strategy and design
Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, and launch supportability
Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
Create scalable practices for a rapidly growing environment, driving impact across multiple areas of the customer journey
Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

Skills

Program Management

Project Management

Systems Building

Data Science

Data Engineering

Software Engineering

Team Enablement

Customer Advocacy

Workflow Improvements

Knowledge Management

Automation

Tooling

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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