Technical Product Support at Entrust

Tokyo, Tokyo, Japan

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Identity Solutions, TechnologyIndustries

Basic English communication skill
Associates degree in Electronics or equivalent
Minimum of 5+ years of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PCs, current operating systems and relevant software applications
Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required
Ability to occasionally lift up to 32 kg
Overtime is required as needed
Must have a valid Japan driver’s license including insurability
Preferred Qualifications
Additional electromechanical technician or field service experience
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
Skilled with tools and electronic test equipment
A+ Certification and/or N+ Certification

Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment (60%)
Diagnose and understand equipment problems
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks
Be consistently reliable and timely in all aspects of the position, and display a positive attitude (40%)
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations even in high stress situations
Manage day-to-day decisions at the site/area regarding accomplishments of tasks, problem resolutions and quality issues
Provide necessary work direction and manage projects effectively, through planning, organization and project management
Communicate effectively with external and internal customers and provide required information in a timely and accurate manner, using the current method for information exchange
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust Datacard