Technical Product Specialist

Europe

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Software Development, Internet TechnologyIndustries

Requirements

Candidates should have 4+ years of experience in a technical support or product specialist role, preferably focused on macOS and troubleshooting desktop applications. A strong understanding of software development processes and coding/scripting experience is beneficial. The ability to triage, investigate, escalate, and resolve technical issues in collaboration with engineering, QA, and support teams is essential. Expertise in diagnosing complex technical issues, analyzing system logs, console logs, crash dumps, and performance metrics is required. Familiarity with tools such as Zendesk, Slack, Linear, Datadog, Postman, Github, Notion, Sentry, or Charles Proxy is a plus. Applicants must be pragmatic, motivated by ambiguous problems, and able to work in a startup environment with quick product validation cycles. The role requires 4+ hours of overlap with team members in the Eastern Time Zone.

Responsibilities

The Technical Product Specialist will lead technical issue triage, distinguishing between speculative and real issues, and partner with engineers to resolve urgent tickets and incidents. Responsibilities include writing clear, actionable bug reports with thorough reproduction steps to expedite engineering resolution for member-reported issues. The specialist will test pre-release features to ensure quality and escalate any launch-blocking problems. Driving high-priority issues to resolution through strong collaboration with Membership, Engineering, and QA teams is key, acting as a bridge between these departments. Continuous improvement of internal processes for faster, smoother issue resolution while maintaining a high standard of member interaction is expected. The role involves sharing thought processes, knowledge, and experience with the Membership team and providing technical insights and support for escalated cases, utilizing coding and browser technology knowledge.

Skills

Technical Issue Triage

Bug Reporting

Software Quality Assurance

Cross-functional Collaboration

Problem Solving

Incident Management

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees