IT Operations Specialist- West Coast/Mountain Time
Huntress$70,000 - $85,000/year
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, Financial Services, TechnologyIndustries
Requirements
- Located & willing to work in Tallinn, Estonia
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 4+ years of experience in IT
- Strong understanding of IT infrastructure, security best practices, and compliance requirements
- Good project management and problem-solving skills
Responsibilities
- Provide frontline and escalated IT support, resolving complex issues related to hardware, software, networking, and enterprise tools
- Own and manage onboarding and offboarding processes, ensuring smooth provisioning and deprovisioning of user accounts, devices, and system access
- Administer and maintain core IT systems (e.g., Google Workspace, Okta, Slack, MDM platforms), including user access, configuration, and monitoring
- Lead operational IT projects as assigned, such as rollouts, migrations, and workflow improvements, ensuring timely execution and documentation
- Monitor Tier 1 ticket queues and assist junior team members when needed, acting as the escalation point for more complex support requests
- Maintain technical documentation, including runbooks, SOPs, and system configurations
- Partner with Security, Compliance, and People Operations to align IT services with organizational needs
- Collaborate with vendors and external service providers for system implementations, escalated support issues, and large-scale projects
- Support IT inventory and asset lifecycle management, ensuring accurate tracking and availability
- Provide training, resources, and guidance to employees to improve digital literacy and increase effective use of IT tools
- Serve as the primary owner for local office IT operations, including physical asset management, inventory control, device provisioning, AV setup, and providing direct on-site support to staff
- Other tasks and duties as assigned by leadership
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Technical Operations Specialist role?
This information is not specified in the job description.
Is this Technical Operations Specialist position remote or office-based?
This information is not specified in the job description.
What key skills are required for the Technical Operations Specialist role?
The role requires skills in providing frontline and escalated IT support for hardware, software, networking, and enterprise tools, administering systems like Google Workspace, Okta, Slack, and MDM platforms, and managing onboarding/offboarding processes.
What is the company culture like at Glia?
Glia has a fast-paced, dynamic, fast-growth startup environment, certified as a Great Place to Work with 98% employee satisfaction, and emphasizes collaboration across departments like Security, Compliance, and People Operations.
What makes a strong candidate for the Technical Operations Specialist position?
A strong candidate is a highly motivated IT enthusiast who thrives in a fast-paced startup, with experience resolving complex IT issues, managing systems like Google Workspace and Okta, and leading operational projects.
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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