Technical Implementation Analyst at Achievers

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Employee Recognition, HR TechnologyIndustries

Requirements

4-5 years of related experience in a software company
Demonstrated evidence of rapid execution of concurrent short term projects (1-3 month cycles)
Experience with configuring and implementing software applications
Evidence identifying risks and issues
Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
Ability to effectively communicate technical concepts to a non-technical audience
Demonstrated flexibility, adaptability and drive
Evidence of effective multi-tasking and tight project schedules
Strong attention to detail
An asset - experience working with HTML, CSS and APIs

Responsibilities

Consult with clients to gather business and technical requirements through onsite and remote meetings
Align requirements to product functionality, offering best practice, scalable solutions
Present compelling solutions, in a collaborative way, to Enterprise clients based on finite feature sets
Interact with diverse client IT teams on various technical topics such as system integration and single sign-on
Configure platform modules, site content and permissions
Configure system integrations and single sign-on
Provide technical design consulting for API-based integrations
Utilizing test scripts to verify configurations work correctly, identifying and logging any bugs that occur
Investigate product issues by configuring proof of concepts and interacting with Product Management where needed
Escalate product issues as needed to ensure client expectations and timelines are met
Provide product feedback to Product Management
Collaborate with colleagues inside and outside the department to foster a team-oriented, customer-focused environment
Support on-boarding for new team members through product and process education

Skills

Key technologies and capabilities for this role

technical consultingsoftware configurationsystem integrationsingle sign-onrequirements gatheringclient meetingssolutions documentationplatform testingenterprise implementationSaaS

Questions & Answers

Common questions about this position

Is this a remote position or does it require onsite work?

The role involves both onsite and remote client meetings, but no specific location or full remote policy is detailed.

What is the employment type for this role?

This is a fixed-term contract position for 12 months.

What experience and skills are required for this position?

Candidates need 4-5 years of related experience in a software company, demonstrated rapid execution of concurrent short-term projects (1-3 month cycles), and experience with configuring and implementing software applications.

What is the company culture like at Achievers?

Achievers values an inclusive, diverse, and equitable workplace, hires for individuality, fosters collaboration, and promotes a team-oriented, customer-focused environment with a 'can do' attitude.

What makes a strong candidate for the Technical Implementation Analyst role?

Strong candidates have 4-5 years in software, proven ability to execute short-term projects quickly, experience configuring software, and a team-oriented attitude with skills in technical consulting, integrations, and client collaboration.

Achievers

Employee engagement and recognition solutions provider

About Achievers

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its tools and services, which also include consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Toronto, CanadaHeadquarters

2002Year Founded

$38.3MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Risks

Rapid AI integration may introduce biases or errors in employee recognition processes.

Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.

Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

Differentiation

Achievers offers a true cloud-based Employee Success Platform for global employee engagement.

The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.

Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

Upsides

Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.

Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.

Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

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