Technical Helpdesk Representative - MICHIGAN ONSITE at DXC Technology

Auburn Hills, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

IT Services, AutomotiveIndustries

Requirements

Legally authorized to work in the United States without requiring sponsorship now or in the future
High school diploma or GED
2+ years of IT technical support experience
Strong understanding of computer hardware, networking, and software troubleshooting
Ability to diagnose and repair PC hardware and network components
Proven problem-solving skills and ability to work in a team environment
Excellent communication and organizational skills
Strong commitment to attendance and reliability
Ability to work first and second shifts, including occasional Saturdays
Up to 90% on-site presence at 2851 High Meadow, Auburn Hills, MI, 48326

Responsibilities

Provide technical assistance to users via phone and other communication channels
Log and track customer inquiries using a problem management database, maintaining detailed records and documentation
Identify, evaluate, and prioritize customer issues to ensure prompt resolution
Troubleshoot and resolve hardware/software issues, escalating complex problems as needed
Assist in vehicle programming support and IT system troubleshooting
Follow established escalation processes and develop follow-up steps for unresolved issues
Ensure a high level of customer satisfaction through timely and professional communication

Skills

IT technical support

hardware troubleshooting

software troubleshooting

networking

PC hardware repair

problem management database

Windows OS

Microsoft Office

LAN/WAN

CompTIA A+

customer service

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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