Technical Customer Support Specialist at Secoda

Toronto, Ontario, Canada

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CA$60,000 – CA$65,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DataIndustries

Requirements

Minimum of 1 year of experience in a Technical Customer Support capacity
Strong and confident communicator who leads with empathy and urgency
Technically minded and product focused
Natural curiosity and a fast-learning ability
Nice to haves: Experience navigating the unique challenges of early-stage startups; Familiarity with SQL, Javascript, APIs, and GitHub (curiosity to learn is desirable if no direct experience)

Responsibilities

Respond with urgency and deliver rapid, accurate, and thoughtful answers to Customer queries
Track and follow up on outstanding issues, keeping stakeholders informed of their status
Develop and nurture customer relationships through your communications
Communicate trends and make recommendations to update and build internal knowledge bases
Proactively track requests and commonly recurring issues, identifying and reporting bugs and technical issues to the engineering and product team
Collaborate closely with the Customer team by actively participating in daily team meetings and discussions

Skills

Key technologies and capabilities for this role

Technical Customer SupportSQLJavascriptAPIsGitHubCustomer CommunicationBug ReportingKnowledge Base Management

Questions & Answers

Common questions about this position

What is the salary range for the Technical Customer Support Specialist role?

The salary range is CA$60K - CA$65K.

What is the work arrangement or office policy at Secoda?

Secoda has a Hybrid Office Policy with Tuesdays, Thursdays, and every other Friday as in-office days at their office in Liberty Village.

What skills and experience are required for this position?

Candidates need a minimum of 1 year of experience in Technical Customer Support, strong communication skills with empathy and urgency, technical mindedness, product focus, natural curiosity, and fast-learning ability. Nice to haves include experience with early-stage startups and familiarity with SQL, Javascript, APIs, and GitHub.

What is the company culture like at Secoda?

Secoda prioritizes ambitious, self-starting great teammates with a deep sense of ownership, fostering curiosity, resilience, and in-person team connection through hybrid office days, team activities, retreats, and social events.

What benefits does Secoda offer?

Benefits include competitive base and variable compensation with equity, medical/dental/vision coverage from day 1, $1000 Healthcare Spending Account, $500 Taxable Spending Account, unlimited time off, mat and pat leave top-up, $1000 Learning & Development benefit, team activities, retreats, and lunch on in-office days.

Secoda

Data management and enablement platform

About Secoda

Secoda provides a platform for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation tools that help create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, allowing clients to access various features based on their needs. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.

Toronto, CanadaHeadquarters

2021Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Home Office Stipend

Hybrid Work Options

Company Social Events

Risks

Increased competition from established platforms like Alation and Collibra.

Potential customer resistance due to existing investments in other data management tools.

Challenges in scaling to meet the needs of larger enterprises.

Differentiation

Secoda centralizes data knowledge, reducing the need to switch between multiple tools.

It offers AI-powered data search, enhancing data discovery and accessibility.

Secoda supports real-time multiplayer editing, improving collaborative data analysis.

Upsides

Secoda raised $14M to expand its AI-driven data cataloging platform.

The rise of data democratization aligns with Secoda's mission, potentially expanding its user base.

Integration with AI-driven data quality tools enhances data accuracy and reliability.

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