Technical Customer Support − Customer Site - Specialist at Stryker

Newbury, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Detail-oriented with critical thinking skills to develop, optimize, simplify, standardize, and automate work processes
Collaborative with ability to build and leverage cross-functional relationships to drive continuous improvement
Dedicated achiever who thrives in a fast-paced environment and ensures projects meet regulations and expectations
University degree in engineering, medical electronics, camera technology, or equivalent, or relevant experience
Fluency in both spoken and written technical and medical English
Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
Good skills in local language
1-2 years experience in a similar role
IT experience on administrative and technical level
Ability to work independently with minimal supervision, using judgement based on professional expertise, practice, and previous experience

Responsibilities

Analyze product implementations, modifications, and enhancements in accordance with specific customer specifications and implementations
Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solutions
Assess product needs in accordance with customer specifications
Conduct technical training and product briefings with customers, vendors, and company representatives
Act as local on-site representative to customer's organization

Skills

technical support

troubleshooting

product analysis

technical training

engineering

medical electronics

camera technology

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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