[Remote] Technical Customer Success Manager at Sumo Logic

New London, Connecticut, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Extensive SaaS experience
Proven track record in a technical role managing multiple customer accounts
Background in DevOps Engineering, SOC analysis, or similar technical positions
Customer-centric approach
Passionate about customer satisfaction and problem-solving
Relationship management skills
Ability to manage relationships across various levels
Professional and clear communication skills
Ability to communicate in executive meetings and technical workshops
Ability to navigate ambiguity and proactively seek necessary information

Responsibilities

Advanced technical expertise with hands-on keyboard experience and consultative skills
Facilitate training on advanced features and practices
Develop customized success plans with customers
Identify financial and adoption risks within an account and create a plan to mitigate them
Collaborate with the account team to formulate and implement growth strategies
Proactively monitor customer KPIs and address deployment issues
Drive product roadmap suggestions from customer feedback
Conduct quarterly business reviews and monthly health check calls
Monitor and report on customer health and usage indicators
Analyze data to infer usage patterns

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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