Technical Content Writer at PagerDuty

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Digital OperationsIndustries

Requirements

1-3 years previous experience as a copywriter, technical writer, writing customer-facing documentation in a Customer Education or Support role
Ability to write about technical subjects in a clear and engaging manner, breaking down complex topics for multiple audiences to understand
Strong active listening skills, with the ability to absorb domain-specific terminology, ask clarifying questions, and translate technical terms into plain language
Must be comfortable working in a fast-paced environment with multiple projects on the go. The ability to manage and prioritize your projects effectively is critical
Exceptional attention to detail with a keen eye for spelling, grammar and syntax
Comfortable leveraging AI prompts to create crisp, user-friendly documentation
Ability to collaborate effectively with multiple stakeholders across the organization
Excellent work ethic, tenacious, and resourceful
Ability to be a self-starter is crucial, especially with learning new concepts and features
Comfortable brainstorming ideas to organize growing volume of content

Responsibilities

Developing a thorough understanding of the entire PagerDuty product portfolio and staying up to date on product changes and messaging
Writing clear and easy-to-follow documentation for our customers
Maintaining documentation standards and workflows, including style guides, contributor processes, and internal Customer Support content, so documentation stays current and organized
Conducting QA on internal contributions to customer-facing docs
Maintaining the company Knowledge Base and working cross-functionally with other teams to ensure quality standards across all customer-facing documentation
Managing cross-functional projects related to documentation, working closely with Support, Product, and other internal teams to help individual contributors reach documentation goals
Providing QA support for eLearning projects and instructor-led training content, acting as SME for technical topics
Storyboarding training content in an engaging manner for online learning (e.g., courses, job aids, video demos, etc)
Working closely with teammates to determine resource requirements and plan projects

Skills

Technical Writing

Documentation

Knowledge Base

Style Guides

Content QA

Customer Education

Product Documentation

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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